Frequently asked
We collected what every client asks - from price to the power bill. Can't find yours? Message us on WhatsApp and the answer becomes a new paragraph.
From R$ 38k (2 people) to R$ 140k (8 people), cedar cabin + Harvia heater + basic installation. Full table under pricing.
A wooden tub from R$ 14-24k + a chiller from R$ 14-45k depending on volume. The best-selling set (oval tub + 2 HP chiller) lands at R$ 35-52k.
Freight, construction work (when the tub is sunken), penthouse crane lifts and special finishes. All of it shows up itemised in the firm quote - never as a surprise on the invoice.
5 working days of design + 6-10 weeks of production + up to 7 days of installation. Budget 2-3 months from signing to first session.
A level floor that takes the weight (a full tub weighs 500-1,200 kg), a properly sized power point and a drain nearby. We send the prep checklist together with the 3D design.
Yes, and it's common in penthouses: the panelised cabin fits in most building lifts. We bring the technical dossier for the building manager whenever the condominium asks.
The heater (4.5-10.5 kW) runs ~1 h per session; the chiller cycles like a refrigerator. Your design includes the kWh/month estimate for your usage - before you sign.
Water changes paced by use (far fewer with the optional UV filter), a simple fortnightly clean and an annual tightening at the service visit - which is on us in year one.
It does - the chiller is sized for the worst case: full sun, 35 °C and back-to-back use. If the litre math calls for 2 HP, we will not sell you 1 HP "to fit the budget".
Sauna at reduced temperature and for a few minutes, always with an adult - and ice baths are not for children. We hand over the family use guide at installation.
3 years timber structure, 2 years chiller, 1 year of assisted service with visits included. Harvia heater: official manufacturer warranty.
Remote support solves most tickets within 48 h; when a visit is needed, the partner crew from your region goes out with the part shipped from the factory.
Next step
Tell us about the space - we reply with a sketch, an equipment list and an investment range.